White-glove support for you and your customers

Technology alone won't guarantee digital commerce success. Our team of experts provide services to ensure your platform aligns with your growth strategies. We also provide immediate operations support for businesses needing to ramp up quickly.

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Services for all
customers

Here to help you succeed from day one. We'll make sure you get the most from the platform and provide support as your business needs grow.

Customer Success

Tracks progress against goals, ensures ongoing value, and adoption

Your single point of contact

Operational how-to

Best practices know-how

Business value reviews

Application Support

Managed services for your application

Install and configure application, databases, and services

Ongoing support, maintenance, and operations

24/7 monitoring, alerts, backup, and recovery

Cloud Support

Complete management of your cloud infrastructure

Cloud hosting

Infrastructure & environment

Security,network, storage

24/7 monitoring, alerts, backup, recovery

Auto-scaling, high availability, and redundancy

Ongoing support, maintenance, and operations

Extended services for bespoke technical needs

Need ad hoc technical support? Our team of experts is here to help with implementation, application changes, and ongoing technical support. A genuine partnership you can count on.

Implementation

Bespoke setup for your project

Deploy in less time

Architecture design and scoping

Dedicated team

Go-live and after launch support

Migration

Minimises business impact and churns

Minimise churns

Custom migration plan

Data cleansing

Data migration

Customisation & Enhancement

Customise your application for specific needs

Requirement gathering

Frontend development

Application development

Integration development

Intershop Care

The necessary addition to ensure your customisations are taken care of

Support throughout the feature's lifecycle

Support during major version upgrade

Extended services for business operations

Recruiting and training new staff take time and you don't want to rush the process. Let Intershop fill the gap. We have experts to support day-to-day operations, so you can grow without added pressure.