Efficiently manage orders from all sales channels
Intershop Order Management is the single source of truth for orders from every touchpoint and inventory from every location. Easily streamline orders, returns, payments to deliver more efficiently and sustainably with fewer mistakes.
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Manage orders, payments, and shipping for your customers from any channel or device in one backoffice
Optimise fulfilment and delivery with real-time inventory from warehouses and suppliers
Simplify complex order routing with rule-based automation to determine the most optimal workflow
Define customers’ processing rules, shipping preferences, and other details so that orders are delivered correctly every time
Order management capabilities
Get your orders to customers on time, every time, regardless of where they are
Omnichannel order
Centralise orders from all channels
Track orders & status
Partial delivery
Track payment
Return & refund
Enterprise inventory
Supplier inventory
Multi-warehouse inventory
In-store inventory
Inventory reservation
Inventory by sales channel
Requests from sales channel
Complex product data
Multi-classification system
Multiple suppliers per product
Product end-of-life handling
Multiple product ID handling
Payment overview
Complex pricing
Multiple pricing per variation
Multiple price types
Channel-specific pricing
Customer
Multiple customer ID handling
Multi ship-to & bill-to addresses
Multi-currency per channel
Customer orders & invoices
Customer payment snapshot
Supplier
Supplier user interface
Supplier return & refund
Supplier shipping types
Manage supplier by sales channel
Configurable business processes
“E-business is more than a webshop. We provide a vending machine full of tools and a smart storage cupboard that detects products on the shelf. Our customers can also manage stock and purchases on-site with an app or a hand scanner.”
Gerard Scheffel
E-Commerce Manager
Every second delayed is a lost opportunity
Give your business a boost by building a strong online presence now.
Pricing
See how pricing works and get a customised quote
Get Started
Talk to our expert or get a personalised demo
